IT Support Representative / Site Support Analyst
Greenberg Traurig — Philadelphia, PA
09/2023–Present
- Collaborate with Subject Matter Expert (SME) teams to resolve escalated technical issues, ensuring minimal downtime and optimal user experience.
- Led a site-wide upgrade to Windows 11, overseeing scheduling, imaging, and user training to facilitate smooth adoption across the organization.
- Managed conference room setups, including web conferencing and Crestron A/V equipment for depositions, meetings, and events, ensuring high-quality, seamless presentations.
- Conducted mass downloads, scans, and uploads for new client and attorney files, improving efficiency and file management.
- Installed and configured a new IP camera and NVR system, enhancing site security and surveillance.
- Spearheaded migration from Airwatch to Intune MDM systems, streamlining mobile device management and improving workflow.
- Assisted with IT audits, preparing for and supporting site-wide assessments to ensure compliance with company policies and best practices.
ITSM Intern
Berkley Technology Services (BTS) — Wilmington, DE
10/2019–03/2020
- Developed and implemented ServiceNow catalog items, improving the user experience for internal IT services and ensuring smooth transitions to the production environment.
- Represented catalog items and system changes at weekly Change Advisory Board (CAB) meetings, ensuring that updates were thoroughly evaluated and documented.
- Automated over 100 tests using the Automated Testing Framework (ATF) in ServiceNow to verify the functionality of catalog items and ensure quality control.
- Created detailed test templates and comprehensive documentation, enabling future team members to continue using ATF for ongoing catalog item testing.
Senior Design Project: Rushdown
Drexel University
08/2021–06/2022
- Collaborated with a team of 5 programmers and 8 artists to develop a competitive online 3v3 team game based on a freeze tag mechanic.
- Developed the game in Unity using C#, and employed Git for version control to ensure seamless collaboration across the team.
- Led the development of character abilities, designing a base ability class that allowed abilities to be easily added to characters without additional programming.
- Worked closely with animators and server programmers to integrate abilities with the game’s animation and networking systems, ensuring smooth gameplay for all players.
Laser Frag
Independent Project
07/2019–Present
- Designed and developed a single-player 3D FPS game featuring a laser gun, grenade launcher, and other custom weapons.
- Developed a free-play mode and a story mode, offering players diverse gameplay experiences.
- Focused on building a flexible game framework, allowing future updates and additions without modifying core game code, ensuring scalability and longevity of the project.
- Leveraged Unity and C# for game development, expanding technical skills and exploring new game mechanics.